Refound Policy

1. Refund Eligibility: We want you to be completely satisfied with your purchase from LaDemir. If you are not entirely happy with your order, we offer a straightforward refund policy.

2. Eligible Products:

• To be eligible for a refund, the item must be unused, in the same condition as received, and in the original packaging.

3. Refund Request Procedure:

• Please contact our customer support team at LaDemir@gmail.com within 14 days from the date of delivery.
• Provide your order number, a brief description of the issue, and photographic evidence if applicable.
• Our customer support team will guide you through the return process.

4. Inspection and Approval:

• Once we receive your returned item, our team will inspect it for eligibility.
• If the return is approved, we will initiate the refund to your original method of payment.

5. Refund Timeframe:

• Refunds may take 1-3 to process after approval.
• The time it takes for the refund to reflect in your account may vary based on your payment method.

6. Shipping Costs:

• Shipping costs are non-refundable unless the return is due to an error on our part.
• Customers are responsible for return shipping costs.

7. Exchanges:

• We currently do not offer direct exchanges. If you need a different size or item, please initiate a return, and place a new order.

8. Damaged or Defective Items:

• In the case of damaged or defective items, please contact us immediately, providing photos and a description of the issue. We will arrange for a replacement or refund.

9. Contact Information:

• For any further inquiries or assistance, please reach out to our customer support team at LaDemir@gmail.com

This refund policy is subject to change, and any updates will be posted on our website.

Thank you for shopping with LaDemir!